Fixing small handyman / maintenance jobs
Delivering guest essentials and equipment to properties as needed
Assisting guests with check-in, key exchanges and property access
Running errands to resolve in-stay guest requests
Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
Conducting spot checks and reporting maintenance issues
Assisting with linen stock management at the local storage unit
Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
A reliable and punctual approach as our guests experience depend on a timely approach
High standards and attention to detail, especially when it comes to cleaning and presentation
Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
Confident using a smartphone and mobile apps for job tracking and communication
An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
A good working knowledge of London’s layout and neighbourhoods
Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
Basic handyman skills are a bonus — and having your own tools is essential for these tasks

Operations Associate

Key skills