Retail Payments Product Manager – Non-Card Money Movement

Role Overview

• Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product
• Develop business cases to secure funding for new initiatives
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies and help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Provide informal guidance or on-the-job training to new team members
• Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Implement team procedures, client problem resolution, and client management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Help define, develop, and implement product strategies through analyzing consumer behavior and preferences, competitive best practices, and product economics
• Serve as subject matter expert and has oversight over the client experience, features and servicing processes
• Initiate, plan and manage initiatives throughout the entire project lifecycle working with cross-functional project teams within Citi and external partners
• Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status, and post implementation activities
• Make recommendations based on regulatory changes, competition, consumer trends and market research
• Complete competitive analysis and identify key opportunities to drive innovation, revenue and drive positive client experience
• Ensure a positive customer experience and oversee the lifecycle of an initiative and day-to-day product support
• Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience
• Develop and manage product metrics and reporting
• Develop and align product content across channels and collateral

Requirements

• 6-10 years of relevant experience
• Knowledge of payments necessary
• Experience in ACH, Wires and RTP will give you an edge
• Knowledge of marketing, credit, acquisitions, product development, and/or analytics
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays