Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership
Conduct workshops with customers to understand their current operations and recommend workflow changes
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles as we scale globally

2
4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred
Strong priority management and high emotional intelligence
Customer travel is expected. Up to 0-15%.
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution.

Customer Success Manager

Key skills