Customer Success Manager - Renewals

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. The Customer Success Manager - Renewals will support the renewal execution of customer contracts and subscriptions, partnering with various teams to ensure timely and accurate renewals across the portfolio.

Responsibilities:

• Support renewal execution across assigned contracts and customer accounts
• Coordinate with distributors to initiate and track renewal proposals
• Ensure renewal documentation is prepared, organized, and communicated effectively
• Track renewal status and provide visibility into renewal progress and outcomes
• Support low-touch and distributor-led contract motions
• Assist Strategic and Regional CSMs with renewal coordination and execution
• Maintain accurate renewal tracking in internal systems
• Act as the execution support layer for renewals, not the customer owner
• Own renewals where no CSM is assigned or where support is required
• Collaborate with distributors to ensure proposals are created and delivered

Requirements:

• Bachelor's degree or equivalent relevant work experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening
• The ability to travel 10-20% of the time
• 3+ years of experience supporting renewals, contracts, or sales operations
• Experience working with CRM tools (Salesforce, Gainsight)
• Ability to manage multiple workflows and stakeholders
• Work experience in the manufacturing or automation industry