Investigates, manages and reports on all aspects of self-insured retained loss claims and potential claims involving automobile liability, general liability, property damage and personal injuries.
Negotiates and settles claims in accordance with company policy.
Works directly with legal staff and outside counsel on larger claims.
Supports other groups, such as customer service and regulatory, on issues relating to customer relations and/or regulatory complaints.
Provides analysis and fact-finding to support corporate property and liability claims and incident investigations.
Enters, maintains and closes records on STARS claims management system.
Provides support in responding to PUC/PSC complaints associated with claims.
Assigned “on-call” status, providing 7-day, 24-hour support on a rotating basis, approximately every 4 – 6 weeks, as required.
Manages spending on outside claims adjusters.
Determines fair value for settling claims.
Supports claims financial reporting on a monthly, quarterly and annual basis.
Ensures efficiency.
Negotiates financial settlements favorable to the Company and its customers.
Creates Revenue Enhancements.

Bachelor’s degree in a related field with a minimum of 3 years relevant experience
Established knowledge and familiarity with insurance adjustment, third-party claims investigation practices and/or litigation
Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and orally
Ability to establish and maintain collaborative and productive relationships within the organization's Legal Department
Strong organizational and time management skills
Proficient computer skills, specifically the Microsoft Office suite and an ability to learn to use claims management database
Ability to negotiate a favorable outcome on a claim for property damages or personal injury
A high level of attention to detail, good judgment, analytical ability and decision making is essential
The ability to investigate, analyze and document facts is a must.
Results oriented and proactive

Analyst – Claims Management

Key skills