Manager, Claims & Fraud Operations

Role Overview

• Responsible for leading and overseeing investigative teams identifying, mitigating, and preventing fraud-related losses.
• Provides strategic direction, operational oversight, and subject matter leadership across fraud investigations and loss recovery efforts.
• Ensures investigative quality, regulatory timeliness, and effective collaboration with law enforcement and peer institutions.
• Lead, coach, and develop a team of fraud investigators and senior specialists.
• Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives.
• Monitor investigative quality and ensure consistent application of fraud policies and procedures.
• Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement.
• Provide escalation guidance and decision support on high-risk or complex fraud matters.

Requirements

• Bachelor's Degree or equivalent work experience
• Required.
• 5+ Years Banking experience preferably in operations and/or fraud prevention.
• Required.
• Prior leadership or supervisory experience preferred.
• Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations.
• Demonstrated experience managing high-volume investigative teams.
• Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms.
• Experience working with law enforcement and supporting litigation or prosecution cases.
• Strong analytical, reporting, and risk assessment skills.
• Excellent written and verbal communication skills.
• Proven ability to influence cross-functional stakeholders and drive change.

Benefits

• Competitive rewards package
• Supports you, your family, and your well-being