Manage the design, implementation, and optimization of training programs for data center operations personnel
Develop comprehensive training curricula for data center operations including technical systems training, safety protocols, emergency procedures, and compliance requirements
Create structured learning pathways for different roles and experience levels while ensuring programs meet industry standards
Collaborate with subject matter experts to design training materials including instructor guides, hands-on exercises, digital learning modules, and competency assessments
Schedule and coordinate training sessions across multiple facilities and shifts, managing instructor assignments, classroom resources, and equipment requirements
Manage learning management systems and training databases to track employee progress, certification status, and compliance requirements
Develop and administer competency-based assessments to validate employee skills and knowledge across critical operational areas
Coordinate with external training providers, equipment manufacturers, and certification bodies to deliver specialized technical training
Monitor training program effectiveness through participant feedback, knowledge retention testing, and correlation analysis

Bachelor's degree in Education, Engineering, Business Administration, or related field
5+ years of experience in training program management, instructional design, or data center operations
Professional certifications in training development (CTD, CPTD) or data center management preferred
Strong understanding of data center infrastructure including electrical systems, cooling technologies, fire suppression, and monitoring platforms
Proficiency in instructional design principles, adult learning theory, and training delivery methods including virtual and hands-on instruction techniques
Proven ability to manage multiple training initiatives simultaneously
Experience with project management methodologies and tools for planning, tracking, and reporting on training program progress and outcomes
Excellent written and verbal communication abilities
Strong analytical skills for interpreting training data, identifying trends, and making data-driven recommendations for program improvements

Training Program Manager

Key skills