Serve as the primary technical contact assisting with the rapid resolution of high impact production issues
Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
Maintain up-to-date, actionable documentation to empower partners
Assist in maintaining stable, secure and performant connectivity between partner systems and Fiserv platforms
Provide a responsive and organized communication channel for partner technical inquiries and escalations

High School Diploma
4–7 years of relevant experience in a related field
2-4+ years in customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer
Strong trouble shooting skills
Experience leading cross-functional escalations
Exposure to transaction processing systems and formats
Experience with monitoring tools
Proficiency with Microsoft Office applications

Senior Tech Implementation Analyst

Key skills