Demonstrate expertise in all value chain areas
Be able to shape new, innovative solutions together with product, business and technology leaders
Have sales and solution design conversations at senior client level
Compile full effort estimates, coordinate all contributors and explain estimates to client
Manage stakeholders on multiple client engagements
Conduct peer reviews of Fiserv client engagements
Analyze industry and technology trends and contribute to Fiserv's Target Platform Strategy and Roadmap
Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders
Demonstrate client focus by providing solutions and services that enable success for our internal and external clients
Lead and drive a collaborative approach to solutions for both internal and external stakeholders
Oversee all technical efforts across Fiserv for key accounts
Work directly with clients, vendor partners and 3rd parties
Navigate Fiserv technology on behalf of client which can include all Tech and Product groups across Fiserv and 3rd parties
Participate in various face-to-face client meetings, as needed
Translate between technical, operational and business processes and requirements
Be involved in any significant Production Support event
Work on moderate to complex projects and issues within functional area

Bachelor’s Degree at College of Engineering, Technology or Business or, 7+ yrs. of related IT experience
3+ years in a role that engages regularly with clients to solve problems
Working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)
Working knowledge of various Fiserv omni-channel products
Multiple years of successful direct client interactions and advocacy
Working knowledge of merchant acquiring payment processing and flows (poi/pos->settlement)
Working knowledge of Fiserv networking/connectivity architecture
Working knowledge of card brand regulations
Working knowledge of the Payment Facilitator (Payfac) business model
Excellent written/verbal communication skills
Demonstrated critical thinking

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Technical Account Manager

Key skills