Manage and be accountable for auto, property, and other claims operations member service teams
Lead execution change management, claims strategies, leader development and technology adoption
Drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams
Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams.
Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations.
Be responsible for achievement of assigned goals, objectives, and scorecard deliverables.
Plan, organize, and control the resources to deliver the appropriate claims service.
Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.
Provide guidance on technical matters, monitoring claims reserves and extending settlement authority.
Be responsible for service, loss control, and loss adjustment expense.
Identify trends and develop action plans as appropriate.
Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.

Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
3 years of direct team lead or management experience.
Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
Experience using, interpreting, solutioning and leading with data.

Director, Claims Operations – Field

Key skills