About this role

Manage 16–24 eCommerce customer accounts (lower than industry average to ensure quality)
Own $300–400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories
Onboard and integrate 1–2 new customers per month, ensuring smooth technical setup and activation
Lead client strategy sessions and QBRs with senior stakeholders
Set up and optimize marketing initiatives including:
Email and SMS campaigns
Automated flows
Website and mobile personalization
Loyalty programs and product recommendations
Design and implement integrations using tools like Zapier, APIs, and event-based triggers
Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance
Collaborate with sales, product, and operations to improve workflows and customer outcomes

3+ years in a client-facing role at a B2B SaaS or MarTech company
Strong understanding of eCommerce marketing fundamentals
Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)
Comfortable interpreting and presenting performance metrics and A/B test results
Clear, concise communicator with excellent English (C1/C2)
Thrives in a transparent, feedback-driven, no-politics environment

Customer Success Manager – B2B SaaS, eCommerce Marketing

Key skills