Partner Experience – Chat Specialist

Role Overview

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Requirements

• Customer service or IT experience strongly preferred
• High school diploma or GED required
• Familiarity with Legal Process as plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance