Provide expert technical support to Distalmotion customers across the United States.
Install, maintain, troubleshoot, and repair Distalmotion products within the assigned territory.
Ensure high service quality and customer satisfaction.
Perform scheduled maintenance activities and preventive maintenance.
Diagnose and resolve technical issues within designated response times.
Coordinate system deliveries, installations, and hardware deployments for new customers.
Provide technical support and training to end users and internal teams.
Develop strong relationships with customers and maintain regular communication.
Support hospital interactions, trade shows, demonstrations, and other company events.
Maintain complete and accurate documentation of all service activities.
Collaborate with Service Support, R&D, and Supply Chain teams for product improvements.

3-5 years of Field Service experience.
Associate degree in a related field or equivalent training/experience.
Proven experience troubleshooting complex electro-mechanical systems.
Experience in the medical device industry preferred.
Familiarity with operating room environments and clinical protocols is a plus.
Experience working in international or highly regulated environments is preferred.
Strong troubleshooting and analytical problem-solving skills.
Excellent communication and customer service skills.
Strong organizational and documentation abilities.
Proficiency with CRM/ERP systems and Microsoft Office tools.
Ability to work independently and manage geographically distributed territory.
Valid driver’s license with a clean driving record.
Ability to travel up to 70% and work flexible hours as required.
Ability to lift up to 30 kg (66 lbs) and maneuver wheeled loads up to 500 kg.
Must be legally authorized to work in the United States.

Field Service Engineer

Key skills