Drive adoption, governance, and operational excellence across the Customer Engagement Ecosystem on the Salesforce platform.
Act as the primary Salesforce Business Analyst and Administrator for Region US.
Lead regional intake, evaluation, and prioritization of CRM enhancements.
Establish standards and oversight for Salesforce user support.
Design and oversee advanced CRM dashboards and performance reporting frameworks.

Bachelor’s degree (focus on Information Systems, Operations, Business or Data Analytics preferred)
Salesforce Administrator (ADM-201) and/or Salesforce Business Analyst certification(s) required
8+ years related experience of Salesforce as a Salesforce Business Analyst and/or Administrator in a business-facing role
Experience supporting regulated industries such as Life Sciences, Pharmaceuticals, Medical Devices, or Financial Services preferred
Demonstrated experience gathering, documenting, and translating business requirements into Salesforce solutions

Manager, CRM System Operations

Key skills