Senior Revenue Operations Analyst/Revenue Operations Manager

Role Overview

• Build relationships with sales, marketing, and other functions to understand business needs and challenges, and collaborate to ensure consistent messaging, smooth handoffs, and attainment of shared goals.
• Act as the voice of sales in cross-functional initiatives, including product commercialization, ensuring excellence in executing on related operational needs.
• Design and implement standardized, efficient workflows for the customer lifecycle, including lead management, opportunity management, forecasting, etc.
• Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the sales function.
• Manage business improvement projects end-to-end in line with Raintree’s go-to-market approach and data-driven insights.
• Collaborate with the business systems team to design, test, implement, and optimize Raintree’s best-in-class revenue tech stack, and support adoption by sales.
• Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform.
• Analyze metrics to provide insights into revenue, sales funnel effectiveness, and KPIs for executives.
• Maintain high data quality within systems, ensuring accurate reporting and actionable insights.
• Act as subject matter expert on Raintree processes, data, and revenue systems, and hold ownership of resolving related inquiries from salespeople and other Rainees.
• Support deal desk functions by enabling reps on pricing and contract generation tooling, and providing related Tier 1 support.
• Provide tools, training, and documentation to support sales team efficiency and self-sufficiency.

Requirements

• 3-6 years’ experience in revenue operations, sales operations, business analysis, or a related function
• Strong expertise with Salesforce CRM required; proficiency with other revenue technologies preferred (Hubspot, Outreach, Gong, Chili Piper, Gainsight, etc.)
• Working knowledge of sales, customer experience, and marketing processes and related data; Proficient in MS Excel, Google Sheets, Pigment, or Tableau for analysis
• Excellent verbal & written interpersonal communication skills
• Experience working with multiple cross-functional teams

Tech Stack

• Tableau

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave