Key skills
SaaSSalesforceCRMWorkdayStrategic PlanningChange ManagementProduct ManagementCommunicationAccount Management
About this role
Role Overview
- Establishing a trusted advisor relationship across the customers organization
- Monitoring and facilitating the customer’s adoption of our solution features
- Developing success plans/customer journey for customers
- Acting as a liaison between product management and the customer
- Managing renewals from end-to-end, including negotiating contracts
Requirements
- 3+ years of experience as a CSM supporting a SaaS solution
- 2+ years of experience with change management practices
- 2+ years of experience using a CRM like Salesforce
- 2+ years Proven account management/strategic planning experience
- Bachelor's degree or equivalent work experience
- Excellent verbal/written communication skills
Benefits
- Workday Bonus Plan
- Annual refresh stock grants
- Flexible work arrangements