Own a portfolio of Method’s most strategic enterprise customers, managing multi-phase implementations, usage ramp, and renewals
Drive projects forward with strong organization, urgency, and attention to detail—ensuring timelines are met and stakeholders stay aligned
Build and maintain executive-level relationships, translating customer strategy and business drivers into successful outcomes on Method’s platform
Identify risks early and proactively navigate challenges to keep accounts on track toward expected growth and retention
Communicate clearly across technical and non-technical audiences, helping customers understand and adopt Method’s APIs effectively
Partner cross-functionally with internal teams and collaborate seamlessly with a wide range of stakeholders to deliver a strong customer experience
Stay curious and informed on fintech trends and emerging technologies to better support customers and uncover new opportunities

5–8+ years in enterprise customer success or technical program management; you've owned accounts with multi-phase implementations and multi-year contract cycles.
You've sat across the table from SVP and VP-level counterparts and held the room.
You think like a program manager: you own timelines, anticipate risks, and know that your job is to drive outcomes, not facilitate them.
You're commercially fluent: you understand how ramp, retention, and expansion connect to revenue, and you use that framing to prioritize.
You've worked on complex technical products — APIs, developer infrastructure, or enterprise SaaS with genuinely long implementation cycles.
You can review an ROI analysis, understand what it means for the customer, and build a narrative around it without needing to build the model yourself.
You're willing to be on-site with customers.

Customer Success Manager, Enterprise

Key skills