Senior Technical Consultant – Cloud, Project Coordination, Supply Chain, ITIL, Customer Handling, Stakeholder Management, Consulting

Role Overview

• Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines
• Builds collaborative relationship with internal stakeholders
• Adhere to Cloud policies, procedures, methodologies, and quality standards
• Escalate issues that may have an impact
• Work with Shift leads internally to resolve project issues
• Provides regular communication and status reporting with internal stakeholders and with customers
• Follow up with internal teams to ensure their technical issues are resolved
• Must be able to work flexible hours as needed

Requirements

• Bachelor’s degree
• Minimum 5
• 8 years’ experience in Software development
• Customer facing skillset is preferred
• Project Coordinator/Manager experience
• Strong communication skills and escalation management skills
• Knowledge of ITIL framework is preferable
• Supply chain knowledge is an added advantage
• Knowledge of SaaS and Cloud technical concepts
• Basic Knowledge on Cloud Azure and infrastructure concepts needed
• Project coordination with internal and external stakeholders

Tech Stack

• Azure
• Cloud

Benefits

• Health insurance
• Flexible work arrangements
• Paid time off
• Professional development