Service Delivery Engineer
Mandaluyong City, Metro Manila, Philippines
Full Time
2 weeks ago
Visa Sponsorship
About this role
Role Overview
- Troubleshoot escalated issues with external customers and network/telecom providers
- Work with service providers and vendors to drive issues to resolution
- Preconfigure managed router and NIDs using standard and non-standard templates
- Perform end to end testing on circuits for new and existing customers
- Perform routine circuit testing and acceptance in accordance with written standards
- Investigate and complete reason for outage (RFO) on all assigned tickets
- Mentor and help train new Service Delivery Engineers
- Work closely with Service Implementation Managers, Provisioners, Tier 2 NOC Engineers, and carrier partners to ensure a positive customer experience on circuit completions
Requirements
- Bachelor's Degree
- Relevant Work Experience 5-7 Years
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.