Business System Analyst

Role Overview

• Elicits, analyses, specifies, and validates the business needs of stakeholders, be they customers or end users.
• Collaborates with project sponsors to determine project scope and vision.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and project team to prioritize collected requirements.
• Research, reviews, and analyses the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
• Participates in the QA of solutions to ensure features and functions have been enabled and optimized.
• Participates in the selection of any requirements documentation software solutions that the organization may opt to use.
• Analyses and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develops and utilizes standard templates to accurately and concisely write requirements specifications.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Requirements

• Bachelor's Degree or equivalent experience
• Typically requires 8 years of related experience (project/program Management, Process Improvement and data management experience)
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Demonstrated project management skills and project management software skills, including planning and organizing
• Communicate the plan and priorities for the Program Increment and define the PI goals
• Drive release behavior, indenting discipline and quality over speed
• Determine resource requirements and partner with Tech Lead or Business Owner on sourcing talent
• Integrates change management elements needed to support the desired state.
• Track key delivery issues and risks and escalating as needed.
• Accountable for validation of acceptance criteria met before accepting completed features and definition of done
• Overall responsibility to manage the Epic and Feature backlogs and Themes for measuring to key objectives, value delivery.
• Collaborate and shape design, development and implementation requirements with partners and engineering team members.
• Be responsible for training and support documentation, as well as business readiness & service transition
• Provide consultative support in financial management, organizational change, vendor management, and operational excellence to business lead technology initiatives and to our business or enterprise shared services teams
• Provide analysis on key business drivers and metrics using the latest analytics & visualization technology.
• Define the needed business cases with project team and process owner, defining business outcomes, including current baseline and future target metrics, such as leading and lagging indicators, and linking to strategic key performance indicators (KPIs).

Benefits

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• ... and other local benefits!