Client Service Director – Marketing, Brand Promotion

Role Overview

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines
• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs)
• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring
• Monitor project to guarantee adherence and pull-through of client strategy
• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress
• Manage and attend relevant internal meetings, as assigned
• Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams
• Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs
• Develop and maintain working knowledge of managed products and disease areas
• Develop and assist with preparation of client pitches, presentations, and metrics
• Manage faculty recruitment, engagement, and relationships on behalf of clients
• Maintain regular contact with client to ensure expectations are met
• Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings
• Synthesize client feedback for implementation by project team members
• Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met
• Track and report on all opportunities, key milestones, support requirements, etc.
• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team
• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables
• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product
• Provide data, decisions and delivery of services in support of client, project and community success

Requirements

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency
• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science
• Experience using Veeva is highly preferred
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
• Experience with Basecamp or similar project management systems is preferred
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
• Strong organization, time management, and project management skills
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences
• Great team player with a strong drive and willingness to take initiative
• Ability to travel to meet with stakeholders as necessary (up to 25% of time)

Tech Stack

• Go

Benefits

• Health insurance
• Flexible work hours
• Paid time off
• Professional development opportunities