Key skills
Go
About this role
Role Overview
- Build and maintain a standardized training curriculum aligned to Manhattan Active WMS/OMS capabilities and operational workflows.
- Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack.
- Translate system and process documentation into practical, user-friendly instruction.
- Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods.
- Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems.
- Define role-based learning paths and system usage expectations for each user group.
- Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation.
- Capture real-time feedback from trainees to continuously improve training content and methods.
- Serve as a first line of support for user questions and issues during and after go-live.
- Identify and escalate system issues or knowledge gaps to the appropriate teams.
- Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation.
- Capture feedback from each deployment to enhance training materials and improve future rollouts.
- Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules.
Requirements
- High school diploma required; associate or bachelor’s degree preferred.
- 3+ years of experience in warehouse operations, training, or systems support.
- Experience with Manhattan Active WMS systems and logistics processes is highly desirable.
- Prior involvement in technology or process rollouts is strongly preferred.
- Strong interpersonal skills with the ability to train and support a variety of audiences.
- Comfortable working in fast-paced, hands-on warehouse environments.
- Clear communicator with the ability to simplify complex topics.
- Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus.
- Willing and able to travel extensively to deployment sites across North America.
- Strong preference for bilingual candidate able to conduct training in Spanish and English.
Benefits
- Competitive salary and travel compensation.
- Full suite of benefits including health, dental, vision, and life insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities to grow within a global logistics leader.