Prepare, manage, and negotiate renewals for all group benefit plans under 50 lives, ensuring accurate pricing and timely delivery.
Analyze claims experience, plan performance, and rate history to develop appropriate renewal outcomes and recommendations.
Recommend plan design modifications and cost‑control strategies that align with client needs and long‑term sustainability.
Partner with Account Executives by providing renewal insights and strategic input to support strong client relationships.
Present and communicate renewal results clearly to advisors and internal teams, explaining rate drivers and plan implications.
Monitor internal systems and tools to ensure all renewal information, rate changes, and plan updates are captured and processed correctly
Support a seamless renewal workflow by prioritizing cases effectively, escalating issues when needed, and ensuring renewals progress according to defined timelines.
Collaborate with internal teams such as underwriting, operations, and customer service to resolve issues or obtain additional information required to complete renewals.

Fully bilingual (French/English)
Knowledge of underwriting concepts and principles.
Understanding of current trends in the group benefits industry.
College / University degree or equivalent industry experience
CEBS Group Benefits Associate (GBA) designation or ability to attain within 3 years
Strong negotiation and conflict-management skills.
Excellent time-management abilities with the capacity to multitask accurately and efficiently.
Good knowledge of group life and health products and underwriting practices.
Strong mathematical and analytical skills.
Proficiency with PC tools including MS Office (Outlook, Excel, Sharepoint)
Ability to work effectively under pressure while managing competing priorities.
Strong problem-solving and organizational skills.
Exceptional customer service capabilities.
Flexible, empathetic, and adaptable to client needs.
Collaborative team player willing to assist where needed.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

Bilingual Renewal & Sales Associate, Group Benefits

Key skills