Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
Assessing claims based on contractual, medical, and vocational barriers
Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners to drive cases to a successful return to work or job resolution
Writing letters to communicate pertinent benefit related information based on analytical reasoning
Demonstrating resiliency, emotional intelligence, and compassion when listening and communicating with plan members

Fully bilingual (French/English)
Post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a healthcare program or equivalent work experience
Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
Knowledge of disability management and/or group benefits is an asset
Background in a health-related field is advantageous
Comfortable and skilled in handling both incoming and outgoing calls
Excellent organizational and prioritization skills

Bilingual Disability Case Manager

Key skills