Implementation Solutions Architect

Role Overview

• Serve as the principal technical lead, for moderate complexity clients, driving and owning the progress of implementations against established goals.
• Communicate closely with EBTech teams and client contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur.
• Owns accountability for client communication and satisfaction.
• Assist with providing clients continuous feedback on implementation status for both new sites and renewals.
• Teach team members all aspects of successful software deployment to increase overall team competency and provide opportunities for advancement.
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Deliver an exceptional, consistent implementation experience and project quality for concurrent projects.
• Maintain working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Demonstrate strong knowledge of benefits administration software implementation, leveraging expertise and experience to drive EBTech programs.
• Work on moderate to high complexity client projects.
• Primarily responsible for translating business needs into comprehensive deliverables with exceptional quality standards for the project.
• Raise appropriate issues to the project manager and/or leadership to ensure client expectations are met
• Understand program goals and targets and owns ensuring escalations are handled as needed, with appropriate sensitivity to client needs and expectations.
• Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions.
• Meet regularly with project manager and less senior teammates to ensure projects are on track.
• Serve as subject matter resource in client meetings, as needed.
• Proficient ability to anticipate and respond to client support questions as assigned and working directly with clients.
• Develop a trusted advisor relationship with EBTech teammates and client contacts through efficient, quality execution of projects and effective Represent EBTech in a professional manner in every interaction with outside parties.
• Serve as the supervisor/mentor to teammates, building their technical skills as they grow into increasing roles of responsibility and technical expertise.
• Ensure timely and accurate completion of all individual and assigned team tasks.
• Continually provide review and feedback to team members.
• Pursue a course of personal, professional development.

Requirements

• Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
• 5-10 years of applicable professional experience, with 4-8 years of software industry experience
• Strong understanding of employee benefits programs and implementation requirements
• Strong knowledge of benefits administration software implementation, ideally obtained through a service provider or mid to large market reseller
• Strong experience implementing projects involving the application of technology to solve human resource needs such as: health and welfare administration, HR systems integration, HRIS/payroll; prior experience with EBTech delivery platforms preferred
• Proven experience in successfully implementing projects with multifaceted, competing priorities and deadlines
• Proficient with MS Office Suite
• Exceptional/professional presentation skills
• Ability to maintain a high level of confidentiality
• Ability to travel for work if requested (Less than 5% of the time)

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.