Interface with end-users, IT teams and key stakeholders to gather systems requirements.
Design, develop, and deploy AI-driven applications and workflows on ServiceNow platform.
Integrate machine learning, NLP, and predictive analytics solutions into ServiceNow modules.
Manage aspects of application development including design, coding, testing, and documenting systems.
Write complete programming and perform testing and debugging of applications.
Design custom or product-based solutions based on ServiceNow applications.
Configuring integrations between ServiceNow via REST/SOAP web and other applications.
Participate in user acceptance testing of resulting maps, impact rules and event management work.
Remediate any production incidents that arise related to this scope.

8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
Hands-on experience implementing and optimizing Now Assist features.
Experience with integration between ServiceNow and other systems/platforms.
Experience working with Web Services Integration (SOAP, REST) and automated integration between two systems.
Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.
Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, and Scripting.
Thrive in strategic planning, resource allocation, and coordination of people and resources.
Adapts quickly in a fast-paced environment.

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ServiceNow Solution Architect

Key skills