Define and continuously evolve our low-touch engagement strategy
Design customer journeys, success milestones, and intervention triggers
Determine automation vs. 1:many vs. human engagement
Define tooling, data signals, and future headcount needs
Create durable systems, not one-off programs
Build and scale 1:many technical programs (webinars, office hours, adoption campaigns)
Partner with Training and Product Marketing to create durable technical education assets
Ensure customers adopt key dbt Platform capabilities
Serve as a technical escalation and guidance resource when needed
Design scalable workflows for renewals, churn risk detection, and expansion signals
Design internal processes that reduce manual effort and improve consistency
Continuously iterate using data and customer feedback
Partner with Sales on renewal and expansion strategy
Provide feedback loops to Product and Enablement
Act as the voice of the scaled commercial segment

5+ years of experience in a role where you have built systems and programs or been in a technical customer facing role with demonstrated ability to build for scale
Experience influencing renewal, retention, or expansion metrics
Energized by building something from 0 to 1 and then scaling it
Strong systems thinking and automation mindset combined with ability to zoom out, define strategy, and then execute
Highly autonomous and comfortable operating in ambiguity
you enjoy building the plane while flying it
Comfortable presenting technical concepts to a wide range of audiences, including live webinars and recorded content
Strong technical foundation with modern data warehousing architectures and analytics stack and automation and AI tooling.

Program Manager, Scaled Success

Key skills