Lead enterprise-wide customer identity strategy and roadmap
Enhance customer targeting capabilities through improved identity resolution
Ensure identity solutions deliver exceptional customer experiences while aligning with Nordstrom's overall business objectives
Design architectures that seamlessly integrate customer data across store, online, and mobile experiences
Architect a comprehensive trust framework that safeguards customer identities
Create confidence scoring systems that represent accuracy level in understanding customer preferences
Develop identity observability frameworks and establish standards for system quality and performance metrics
Establish architectural standards for identity management systems, including security, governance, privacy, and compliance mechanisms
Serve as the organization's foremost expert on customer data integration and cross-channel recognition patterns
Influence cross-organizational design decisions and lead technical reviews for identity initiatives
Mentor engineering teams on customer data integration best practices

15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale
Bachelor's or Master's degree in Computer Science, Engineering, or related field
Demonstrated expertise in designing, implementing, and integrating enterprise-scale customer identity systems
Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies
Experience balancing security requirements with frictionless customer experiences across multiple technology domains
Familiarity with regulatory frameworks governing customer data and privacy
Demonstrated ability to translate complex business requirements into technical solutions with measurable outcomes
History of technical leadership across organizations, including mentoring engineers and influencing technical direction
Domain knowledge in retail, e-commerce, or customer experience applications spanning identity resolution, progressive profiling, and personalization

Senior Principal Engineer – Customer Profile

Key skills