Provide professional and efficient customer service as guided by a defined process and procedure, using tools and systems, within the assigned function and scope of work.
Provide general product information, such as price and lead time, warranty, and RMA requests.
Process Order Management such as mailbox management, order entry, order status, and shipping discrepancies.
Provide accurate solutions for customer concerns, expedite orders, and return goods authorization.
Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders.
Assist customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits.

Bachelor’s degree in any four-year course.
2 years of relevant experience gained from interactive customer service or related functions.
Background in offshore service operations is a plus.

Customer Service Representative II

About this role