Field Service Engineer, Earthmoving

Role Overview

• Carrying out servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
• Diagnosing specific fault issues and action appropriately.
• Returning all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
• Ensuring all service information is read, understood and filed.
• Correctly filling all service manuals and that they are consistently updated.
• Undertaking all work strictly in compliance with manufacturer guidelines and recommendations.
• Escalating the appropriate action in relation to broken or damaged company equipment.
• Developing an effective working relationship with the support team at the depot and can support others where required.
• Maintaining a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Supporting the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
• Developing outstanding rapport and relationships with all customers.
• Coordinating with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
• Working with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.
• Effectively contributing to the improvement of work processes so as to drive greater efficiency.
• Ensuring that self-image is a key contributor to promoting company business, and maintains both personal image and vehicle condition and cleanliness to an exceptional standard at all times.

Requirements

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
• GCSE passes grades A-C in Mathematics and English
• Able to demonstrate previous experience in a similar role and/or industry
• Flexible approach to work
• Ability to use own initiative
• Computer literate and able to demonstrate uses of IT relevant to role

Benefits

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development