Customer Quality Engineer – Field Quality
Switzerland
Full Time
3 hours ago
No Sponsorship
Key skills
Tableau
About this role
Role Overview
- Analyze customer complaints and lead problem-resolution projects
- Monitor initiated actions and coordinate Quality Rooms
- Facilitate 8D meetings and root cause analyses
- Provide regular feedback to management
- Organize and deliver training on problem-solving methodologies
- Track key customer quality indicators in a dashboard
- Organize and lead customer meetings and site visits
- Ensure follow-up on non-recurrence and share lessons learned
Requirements
- Degree in Mechanical Engineering or Industrial Engineering
- Strong experience with quality methods and tools
- At least 5 years of technical and quality experience, including 3 years in customer quality and continuous improvement
- Specific quality certifications/training (e.g., 8D, VDA 6.3, Six Sigma, SHAININ, ISO 9001, etc.)
- Fluency in French (C2) and English (C1); German is an advantage (B1)
Tech Stack
- Tableau
Benefits
- Flexible working hours
- Possibility to work from home
- Company canteen
- Opportunities for ongoing training
- Many other benefits