About this role

Customer Success Associate to join our team.
High ownership, high equity, and the chance to shape the product from the ground up.

2+ Years of Experience
High EQ — you are able to read a room and present effectively to different audiences
Extremely detail oriented – you double check your work and pride yourself on being trustworthy
Hardcore
Willing to put in a ton of hours when needed and manage crisis
Low ego — you don’t mind doing mundane tasks if it’s a priority for the company
Proactive — you find things that are broken on your own and actively find solutions
Growth mindset — you’re curious, quick to learn, open-minded, and seek out feedback.

Event Planning: Plan all the details (logistics, supplies, schedules, etc.) for customer / investor events.
Deployments: Travel to customer sites. Boots on the ground to make sure everything goes smoothly.
Technical Sales: Work directly with Chief Revenue Officer. Can field technical customer questions about our technology. Ideal candidate has background and knowledge of logistics / warehouse space.
Issue Resolution & Escalation: Act as a liaison between customers and internal teams.

Customer Success Associate

Key skills