Customer Service Representative – Native Japanese Speaker

Role Overview

• Develop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner
• Create a positive company experience for the customer, vendors, and suppliers
• Provide accurate information about the companys products or services including their platform and answering questions
• Escalation of technical support issues when encountered
• Manage and take ownership of the resolution process for all customer related issues to final resolution
• Keep confidential records and financial information private and secure
• Record details of customer contacts and action taken – document in systems and use tickets
• Other duties may be requested for support including administrative and testing of platform and system
• Communicating with the airlines, vendors, and cross-department when needed
• Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests
• Resolve queries by applying established company standard procedures and tactics

Requirements

• Native Japanese (born and raised) required
• Fluent in Japanese language (verbal and written) – professional level
• Fluent in English language (verbal and written) – intermediate to professional level
• Knowledgeable in handling multiple queries and ticketing systems
• Preferably with two (2) years of experience in the Travel industry (no GDS required)
• Minimum high school diploma.
• Previous customer service experience
• Adaptable, fast learner with the ability to creatively find customer solutions
• Flexibility in shift schedules and work hours
• Computer, high speed internet connection, head-set and quiet workspace

Benefits

• Competitive compensation