Act as an expert and liaison, providing product/services information and resolving any emerging problems that the company’s customer accounts and clients might face with accuracy and efficiency.
Respond efficiently to customer inquiries and issues while maintaining high customer satisfaction.
Develop strong customer relationships and resolve customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner.
Create a positive company experience for the customer, vendors, and suppliers.
Provide accurate information about the company’s products or services including their platform and answering questions.
Manage and take ownership of the resolution process for all customer-related issues to final resolution.
Keep confidential records and financial information private and secure.
Record details of customer contacts and action taken – document in systems and use tickets.

Native Japanese (born and raised) required
Fluent in Japanese language (verbal and written) – professional level
Fluent in English language (verbal and written) – intermediate to professional level
Knowledgeable in handling multiple queries and ticketing systems
Preferably with two (2) years of experience in the Travel industry (no GDS required)
Minimum high school diploma.
Previous customer service experience
Adaptable, fast learner with the ability to creatively find customer solutions
Flexibility in shift schedules and work hours
Computer, high speed internet connection, head-set and quiet workspace

Customer Service Representative, Native Japanese Speaker – Travel

About this role