Key skills
Communication
About this role
Role Overview
- Inbound & outbound customer communication via phone and email, in English and Spanish.
- Respond promptly to customer inquiries regarding policies, coverage, and claims.
- Contact customers regarding renewals and payment reminders.
- Contact carriers to obtain policy information and resolve issues.
- Handle inquiries and concerns to ensure customer satisfaction.
- Other similar or related tasks.
Requirements
- Fluent English (C1/C2) and Spanish.
- 2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients.
- Proficiency with Agency Management Systems such as AMS360 or similar.
- Excellent attention to detail, communication, and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.
Benefits
What We Offer
- Competitive hourly rate in USD.
- Guaranteed annual pay increments.
- Discretionary client bonuses (80% of our clients award year-end bonuses).
- 7 U.S. federal holidays + 4 paid PTO days.
- Monthly medical insurance stipend (after meeting eligibility criteria).
- Birthday / Anniversary bonuses + Gym / Wellness allowance.
- Unlimited online fitness classes + company events & Christmas celebrations.