Interact with a diverse customer base: work with manufacturing companies of various sizes — from €20 million to €1 billion in revenue — across different industrial sectors, adapting your approach to different customer needs and contexts.
Enable customer excellence: support customers in successfully integrating Tacto into their operational and strategic processes through training, best practices, and hands‑on guidance.
Shape the commercial relationship: act entrepreneurially within Tacto, take full ownership of customer relationships, and drive commercial expansion in close collaboration with our sales team.
Shape procurement strategies: work with customers to optimize their procurement functions, leveraging insights and best practices.
Deliver tangible cost savings: collaborate closely with customers to identify and realize significant savings and efficiency gains.
Be the voice of the customer: develop a deep understanding of our software and work closely with the product and engineering teams to represent customer needs and influence the product roadmap and innovation priorities.
Become AI-native: proactively identify opportunities to leverage AI to accelerate your work and share successful workflows — contributing to Tacto’s culture of speed and innovation.

Entrepreneurial mindset and enjoyment of building initiatives from the ground up with a hands‑on approach.
Analytical, data-driven working style, using insights to identify tangible savings and measurable value for customers.
Experience working closely with customers, ideally from a (strategy) consulting background.
Experience or a strong interest in industrial manufacturing, supply chain management, or procurement.
Passion for digitizing organizations and the ability to manage competing priorities in a dynamic, fast-paced environment.
Excellent communication and presentation skills in German, enabling confident engagement with complex stakeholder environments, including C-level executives, and the ability to articulate clear value propositions.

An environment where you can make an impact and where we focus on results, not time tracking.
A vibrant office culture (4 days/week) in a beautiful workspace.
26 + 4 vacation days per year (4 fixed “company rest days”).
Wellpass membership and access to JobRad for your wellbeing.
Additional voluntary pension plan and childcare (KITA) subsidy for you and your family’s future.
Competitive salary & meaningful equity so you can share in our success.

Senior Customer Value Manager

Key skills