Lead pre-sales support for prospects.
Effectively manage product onboarding and implementation for new clients.
Provide support to new clients for the first 100 days to maximise adoption.
Maintain the hygiene and accuracy of Hubspot CRM.
Create a range of basic collateral (videos, posters, email campaigns) to support our clients' investor marketing activities.
Bring together insights and feedback from our clients and provide input to the product team.
Proactively identify client needs and collaborate with other internal teams to ensure client success.

At least 2-3 years experience in client services as a CSM or in Onboarding/Implementation.
Exceptional project management skills (organisation, stakeholder management, communication etc)
Very strong relationship expertise, with the ability to influence clients through verbal and written communication.
Exceptional administration skills. You thrive off bringing order and organisation.
A genuine desire to work in a truly fast-paced start-up environment.
An entrepreneurial spirit that allows you to develop creative solutions to problems and execute them.
Agility and a true learning mindset.

We're hybrid – we love to collaborate in our office overlooking the Yarra on Mondays, Tuesdays and Fridays, but also support the need for heads-down time.
Options – we want you with us for our exciting growth journey.
Flexible hours – start any day between 8am – 10am to suit your lifestyle.
Parental leave – we have a gender-neutral parental leave policy.
Regular hangouts – we have regular social catchups and team offsites.
Lots of food – a snack cupboard you'll brag about.

Onboarding and Implementation Manager

Key skills