You identify new needs and requirements of our customers and develop compelling solution approaches based on these (Business Analysis & Requirements Engineering)
You prepare presentations and proposals for prospects and existing clients
You take ownership of project deadlines and coordinate interdisciplinary teams
You structure complex products into clearly defined releases and develop MVPs together with the customer that can be implemented and launched quickly
You work closely with the team but also take independent responsibility for your projects
As the link between business and IT, you lead digital projects and actively drive the development of our customer relationships
You collaborate with developers, business analysts, designers and other team members across multiple locations
You design and facilitate workshops to capture both obvious and hidden customer requirements
You actively maintain and grow your assigned customer accounts, identify expansion opportunities early and position new solutions together with the customer

A university degree, ideally in Business Administration, Business Informatics or a related field
At least 3 years of experience in customer support or account/project management, ideally in a digital environment
High degree of independence, a strong hands-on mentality and the ability to quickly take on responsibility
Structured working methods, reliable time management and a commitment to working efficiently and autonomously
Strong communication skills — written and verbal — in German and English (additional languages are a plus)
A strong affinity for technical topics and/or digital platform solutions
Confident presence in client meetings and presentations
Experience in project management, especially when working with interdisciplinary, international teams
High self-motivation, decisiveness and adaptability in a dynamic environment

A young, international and dynamic team with supportive colleagues and experienced mentors
Flexible working models — work remotely, from our offices in The Circle at Zurich Airport, or take advantage of workation opportunities
Exciting and varied projects with real challenges and visible impact
An open, team-oriented culture with room for individual initiative
A work environment that supports your professional and personal growth
A young and innovative team that sometimes stays for after-work events

Customer Success Manager – Insurance & Banking

Key skills