Senior Enablement Manager, Solutions & Customer Success

Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. They are seeking a Senior Enablement Manager to design and deliver enablement programs for their Solution Engineering, Solution Architecture, and Customer Success teams, ensuring effective customer outcomes and team excellence.

Responsibilities:

• Own the Solutions & CS Enablement Journey
• Design and deliver a thoughtful, role-specific programs for SEs, SAs, and CSMs, with a strong emphasis on: Blend VILT, self-paced learning, hands-on labs, and in-person sessions, including monthly facilitation at SF HQ for revenue new hires
• Partner closely with Product, Engineering, Sales, RevOps, and CS leadership to ensure onboarding content is accurate, current, and aligned to roadmap and GTM priorities
• Define clear ramp milestones, certifications, and readiness criteria by role
• Serve as the strategic enablement partner to SE, SA, and CS leaders
• Equip managers with coaching frameworks, role-specific playbooks, and skill assessment tools to support ongoing development
• Establish tight feedback loops to identify skill gaps, product knowledge needs, and performance trends across teams
• Solution discovery and technical qualification
• Architecture and implementation conversations
• Demo excellence and solution storytellingValue articulation and business outcomes
• Customer onboarding, adoption, and expansion motions
• Own post-onboarding enablement tracks that deepen both functional excellence and Webflow solution mastery, including: Deliver continuous learning through workshops, certifications, practice sessions, shadowing frameworks, and micro-learning
• Partner with Product teams to translate roadmap updates into clear, actionable enablement for customer-facing roles
• Collaborate closely with Revenue Enablement peers to ensure alignment across Sales, xDR, Partner, Solutions, and Customer Success enablement
• Partner with Product Marketing, Product, RevOps, and Leadership to reinforce broader GTM strategy through enablement
• Contribute to shared enablement frameworks, content standards, and measurement practices across the org
• Surface insights from the field to influence future product and enablement priorities
• Own and maintain a high-quality library of enablement content for Solutions and CS roles
• Leverage LMS, enablement platforms, and knowledge tools to deliver scalable, measurable programs with fluency in AI
• Track proficiency, ramp progress, and performance impact
• Continuously iterate based on data, feedback, and evolving business needs
• Lead live training with confidence, clarity, and credibility—both virtually and in person
• Create an inclusive, hands-on learning environment that encourages participation, practice, and peer learning
• Model best-in-class facilitation, communication, and customer-facing behaviors
• Willingness and ability to travel to San Francisco HQ once per month

Requirements:

• 5-8+ years of experience in Enablement, L&D, Solutions, Sales Engineering, Customer Success, or related GTM roles
• Strong understanding of technical and post-sales motions, including SE/SA and CSM workflows
• Proven ability to translate complex products into clear, compelling, role-relevant learning experiences
• Excellent facilitation and stage presence; comfortable leading sessions for small groups or large cohorts
• Experience designing VILT, in-person, and blended learning programs
• Highly collaborative, with strong cross-functional partnership skills
• Data-driven mindset with the ability to measure impact and continuously improve programs
• Willingness and ability to travel to San Francisco HQ once per month
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact