District Manager

Role Overview

• Provide oversight and take ownership to deliver district financial targets including APBITA, revenue, profit and P&L.
• Understand performance metrics and data including key levers to improve margins.
• Enable ongoing development of Operations Managers via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing.
• Coach and mentor all levels of district colleagues by using available talent tools.
• Invest in district-level staff development by modeling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc.
• Manage recruiting efforts including interviewing, hiring and onboarding to ensure appropriate staffing levels and talent bench strength.
• Lead and drive organization values through quality of service, relationships and teamwork.
• Plan and lead effective team meetings for building camaraderie and sharing best practices.
• Nurture a high performing culture through actions, accountability and feedback.
• Champion change through the "Heart, Head and Hands" methodology.
• Establishes the following in all endeavors: Clarity of Understanding, Cadence of Accountability and controlling the controllable.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.
• Identify client needs and communicate operational progress through formal and informal meetings and business reviews.
• Resolve client disputes, complaints, and any outstanding claims.
• Facilitate and support new business and retention activities.
• Responsibility for leading team to ensure high level of account management leading to contract renewals and holiday sales, and account management.
• Ensure company programs and initiatives are delivered with excellence across the district.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Understand Rentokil and Ambius processes, including roadmap for safety/structure/service offerings.
• Serve as steward of Rentokil business model to ensure company programs and initiatives are delivered with excellence at the district level.

Requirements

• Bachelor's degree and 5+ years of field services management experience required, or an equivalent combination of education and experience.
• Business operations experience.
• Business acumen.
• Skill in managing and leading assigned projects
• understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Skill in written and verbal communications, including public speaking.
• Skill in organization and time management
• ability to work on multiple projects and manage multiple project coordinators, leads, and/or managers at one time.
• Skill in group presentations and meeting management.
• Skill in providing clear and concise feedback.
• Attention to detail and analytical skills.
• Maintains a valid driver's license.
• Skill with Google suite (Docs, Hangouts, etc).
• Knowledge of laws, regulations, methods, and techniques in the area of specialty.
• Position may require frequent overnight travel.
• Successfully meet pre-employment background screen.

Benefits

• Start Day 1 for Full-Time Colleagues
• No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility