Key skills
CRMChange ManagementCommunication
About this role
Role Overview
- Lead and/or support full lifecycle implementations of Microsoft Dynamics 365 CE
- Work with clients to understand customer journey / customer engagement process flows
- Define functional specifications, design business process maps
- Provide guidance on Dynamics CE features
- Collaborate with technical teams to ensure high quality solutions
- Lead training, change management, user acceptance testing
Requirements
- Proven experience implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions
- Strong understanding of customer lifecycle / customer engagement processes
- Solid hands-on skills in configuring Dynamics CE
- Excellent ability to engage with stakeholders across levels
- Strong communication skills
- Experience with Power Platform tools is a plus.
Benefits
- Comprehensive benefits package
- Flexible work arrangements
- Professional development opportunities