EverPro - Growth Product Manager - Customer Engagement Solutions (Remote)

EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to service-based businesses. They are seeking a Growth Product Manager for their Customer Engagement Solutions, responsible for driving product initiatives and collaborating with internal teams to enhance customer experience products like pulseM and Customer Lobby.

Responsibilities:

• You will be responsible for building a deep understanding of pulseM & Customer Lobby’s customer and business needs that you then translate into product strategy and roadmaps
• Guide the efforts for collateral creation around product rollout. (internal education, customer education all centered around value + our platforms role as the solution provider)
• Lead/monitor/report on the effectiveness of the product communication strategy
• Help with product inception with the help of our Alpha / Beta customer testing base
• Lead product development from end to end: Write specs and user stories, build wireframes and prototypes, write test plans and release checklists. Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
• Monitor and report on critical northstar KPI’s for individual products & add-ons
• Lead efforts for API integrations with current partners and new opportunities
• Organize workflow management along with the Account Management team for Feature Requests. This should encompass both existing products as well as new add-ons in order to extract max value for pulseM + Customer Lobby and its customers

Requirements:

• Foremost a ‘Problem Solver'. You cherish the opportunity of working with imperfect information in order to help drive business/product decisions
• Process driven individual with experience in successful SaaS product rollout & ongoing management
• Strong communication skills - essential for communicating value, brand, market differentiator
• Tech savviness (innate curiosity to stay up to date with the latest technological trends in the space)
• Engineering background with some product design experience is a plus
• Analyze the customer needs and convert them into actionable requirements
• Collaborate with internal teams, including developers, engineers, Q.A, and operations to drive product initiatives
• Look into competitors and conduct capability analyses regularly
• Evaluate and deal with technical risks as part of pulseM & Customer Lobby's product map
• Work with APIs, data pipelines, workflows and automated systems
• Become a subject matter expert for the pulseM & Customer Lobby community
• Implement beta tests / programs in collaboration with other teams
• Analyze metrics and data - help define and own certain product KPIs
• Create success criteria for testing and product acceptance - UAT
• Being at the forefront of the creation and maintenance of product documentation
• You will be responsible for building a deep understanding of pulseM & Customer Lobby's customer and business needs that you then translate into product strategy and roadmaps
• Guide the efforts for collateral creation around product rollout. (internal education, customer education all centered around value + our platforms role as the solution provider)
• Lead/monitor/report on the effectiveness of the product communication strategy
• Help with product inception with the help of our Alpha / Beta customer testing base
• Lead product development from end to end: Write specs and user stories, build wireframes and prototypes, write test plans and release checklists. Guide the team's work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
• Monitor and report on critical northstar KPI's for individual products & add-ons
• Lead efforts for API integrations with current partners and new opportunities
• Organize workflow management along with the Account Management team for Feature Requests. This should encompass both existing products as well as new add-ons in order to extract max value for pulseM + Customer Lobby and its customers
• Hands on experience with API & software integrations
• 3+ years experience in building B2B Saas/software products lifecycle
• A university degree (BS or MS) in Electrical Engineering, Computer Science, Product Design or a related degree or equivalent experience is recommended
• Experience with engineering tools like Postman API Testing , SQL scripting, data analytics looks like Tableau, business intelligence tools is a plus
• Experience with PLG initiatives and product growth hacking is a big plus
• Experience/basic working knowledge of design tools like Sketch, AdobeXD, Invision, Figma is a plus
• Expertise on using AI Toolset (Gemini, ChatGPT, Claude Code etc) for efficient Product delivery and prototyping is a big plus