Own end-to-end engagement delivery. From pre-POC scoping through production deployment, you are accountable for project plans, milestone tracking, risk identification, and on-time delivery across all active accounts.
Manage customer relationships at every level. Establish credibility before issues arise, set and manage customer expectations early and often, and serve as a calm, reliable presence when deployments get complex.
Run structured project governance. Define engagement timelines, milestone frameworks, and communication cadences.
Stabilize first-of-kind deployments. Triage issues with product and engineering, set honest expectations with customers, and turn complex rollouts into confidence-building moments that strengthen the relationship.
Flex across whatever the engagement demands. Contract coordination, requirements clarification, technical scoping, escalation management
do what needs to get done to move things forward.
Build repeatable playbooks. Support multiple accounts simultaneously and document what works to develop engagement frameworks that scale Code Metal's delivery capacity without sacrificing quality.
Close the loop internally. Surface customer friction to the product and engineering teams, partner with Growth on expansion and renewals, and ensure internal decisions are grounded in what's actually happening in the field.

7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments
Experience owning white-glove enterprise-delivery at an elite professional services firm (e.g. management consulting, investment banking) and/or a high-growth SaaS or deep tech company
Background in commercial defense or defense technology; familiarity with how primes, Tier 1 suppliers, and defense customers evaluate and procure new technology
Technically fluent: comfortable discussing software, firmware, or signal processing with engineers and translating complexity for non-technical stakeholders. Familiarity with AI-enabled technologies.
Proven ability to lead complex, multi-stakeholder deployments and turn difficult situations into customer wins.
Strong executive presence and communication skills; effective with both working teams and senior stakeholders.
Highly organized and self-directed; comfortable managing multiple accounts and engagements in a fast-moving, resource-constrained environment.
Current possession of a security clearance, or the ability to obtain one.
US Citizen

Pay depends on experience, but we strive to be at the upper end of the salary range
Health care plan with 100% premium coverage, including medical, dental, and vision
401k with 5% matching
Paid Time Off (uncapped vacation, plus sick and public holidays)
Flexible hybrid or remote work arrangement
Relocation assistance for qualifying employees

Engagement Manager, Commercial Defense

Key skills