The Engagement Manager role is responsible for driving client success, achieving trusted advisor status with client executives and growing revenue for their assigned portfolio of accounts.
They will be responsible to expanding existing services opportunities and the development of new cross-sell engagements.
The Engagement Manager will also serve as the central coordinator and liaison for interactions between MCA Connect and the client after an implementation project has been awarded.
In addition, the Engagement Manager will serve as an escalation point for the client beyond the Project Manager and for the MCA Connect Project Manager or Delivery Director.
The Engagement Manager function is primarily a non-billable role, however, it is expected that some consulting and project management related activities carried out by the Engagement Manager will be billable

Bachelor’s degree or equivalent combination of education and experience
Minimum of 5 years of experience with sales or consulting in client facing business applications service delivery roles
Minimum 2 years of experience in business development
Strong track record of delivering value in a customer environment while generating profit
Strong presentation, communication and negotiation skills
Experience in the IT industry and IT consulting, specifically in software implementation and Project Management with Microsoft Dynamics 365 Finance and Operations (ERP) and CRM required
Proven client engagement capability
Ability to translate strategic direction into tactical deliverables
Strong communication and interpersonal skills
Ability to travel up to 50%

Client Engagement Manager – Microsoft BizApps

Key skills