REO Operations Team Lead, Field Services

Role Overview

• Designated SME and point of contact for team and other departments both internal and external.
• Handle escalated calls and/or emails to and from vendors, clients, third parties and internal departments.
• Assist Management with setting the standards for team expectations and shared team goals.
• Perform process and production audits.
• Lead trainings with team members as needed.

Requirements

• High School diploma or equivalent preferred.
• Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred)
• Proven customer service/communication skills.
• Excellent verbal and written communication skills.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation
• Paid sick time