Slot Manager

Role Overview

• Oversee daily operations of the slot department, ensuring appropriate staffing levels and operational readiness.
• Provide leadership, coaching, and performance management to slot operations team members.
• Conduct performance evaluations and deliver ongoing feedback to support professional development.
• Participate in the interview and selection process for slot operations candidates and recommend hiring decisions.
• Provide recommendations regarding team member transfers, promotions, suspensions, and terminations.
• Collaborate with Human Resources to address escalated employee relations matters.
• Ensure team members comply with company policies, procedures, and internal controls.
• Monitor operational effectiveness and recommend improvements to enhance efficiency and guest experience.
• Maintain strong working knowledge of applicable federal, state, and local gaming laws and regulatory requirements.
• Monitor departmental activities to ensure compliance with internal policies and gaming regulations property-wide.
• Coordinate staffing and operational support for promotions, special events, and peak gaming periods.
• Provide position-specific training and ensure team members complete required compliance and operational training.
• Conduct regular walk-throughs and observations to maintain operational efficiency and guest service standards.
• Address internal and external guest concerns with professionalism, patience, and diplomacy.
• Manage multiple priorities while meeting operational deadlines in a dynamic hospitality environment.
• Promote a positive and motivating work environment for team members.
• Maintain secure control of assigned equipment including radios, keys, and handheld devices.
• Maintain knowledge of industry practices through ongoing training and education.
• Ensure compliance with the Company Compulsive and Problem Gambling Plan and regulations prohibiting service to minors or intoxicated persons.
• Promote a safe work environment by following company and departmental safety standards.
• Perform other duties as assigned.

Requirements

• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Demonstrated leadership and supervisory skills.
• Proficiency in Microsoft Office Suite or related software.
• Comprehensive understanding of player tracking systems and complimentary guidelines consistent with industry standards.
• Bachelor’s degree in marketing, hospitality management, business administration, or a related field (preferred).
• Five (5) years of gaming operations experience (preferred).
• Three (3) years of supervisory experience in a gaming or hospitality environment (preferred).

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program