Global Channel Benefits Manager

Zoom is seeking a Global Channel Benefits Manager to design and scale a world-class partner benefits program that supports their global partner ecosystem. This role involves defining and operationalizing partner benefits to drive adoption of Zoom products and enhance partner experiences.

Responsibilities:

• Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation
• Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.)
• Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co-selling opportunities
• Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition
• Own end-to-end implementation of channel benefits programs across AMER, EMEA, and APAC
• Partner with regional channel and operations teams to ensure consistent rollout and adoption
• Establish clear program guidelines, policies, and governance models
• Collaborate with systems teams to operationalize benefits in partner portals and tools
• Ensure partners clearly understand and can easily access their benefits within the Zoom Partner Connect ecosystem
• Work with Partner Marketing and Enablement to create compelling messaging and campaigns
• Gather partner feedback and insights to continuously improve benefit offerings
• Support initiatives that drive partner activation, retention, and growth
• Partner with Sales, Finance, Marketing, Product, Legal, and Partner Operations teams
• Align benefits with pricing strategies, promotions, and GTM initiatives (e.g., Zoom Phone expansion, Contact Center growth)
• Support product launches with partner-facing incentives and enablement benefits
• Coordinate with finance on budgeting, accruals, and ROI tracking for rebates and MDF
• Define and track KPIs such as partner-sourced revenue, influenced pipeline, program adoption, and ROI
• Build dashboards and own reporting to ensure ROI for Zoom and our Partners
• Ensure benefits programs comply with global financial, legal, and regulatory requirements
• Manage risk related to incentives, rebates, and partner eligibility
• Maintain program integrity and transparency across all regions