Director of Operations

Role Overview

• Lead and continuously improve core operational systems across HR operations, facilities, IT coordination, compliance, and internal processes
• Build and maintain scalable operational infrastructure to support multi-site growth (both in NYC, through real estate acquisition, and Syracuse, through rental or lease agreement)
• Develop dashboards, routines, and operational cadences that improve decision-making and accountability
• Oversee organizational policies, internal controls, and operational risk management practices
• Ensure operational compliance across key areas (e.g., safety protocols, HR-related process compliance, vendor/contract requirements, site readiness)
• Identify operational risks early and implement preventive systems and standard operating procedures
• Strengthen cross-functional workflows and promote collaboration between departments (Program, Finance, Development, People/HR, etc.)
• Lead process improvement initiatives (mapping processes, simplifying approvals, documenting standard operating procedures, training staff)
• Support organizational change management during periods of growth, new systems adoption, and evolving structure
• In partnership with the Development team, support planning and execution of events hosted at exalt’s office and the annual gala, including logistical coordination, vendor management, and day-of operational support.
• Partner with Finance and executive leadership on budgeting, forecasting, and resource allocation tied to operational needs
• Own day-to-day vendor management: selection, contracts coordination, performance monitoring, renewals, and issue resolution
• Manage consultants and external partners supporting operations (facilities, IT, security, office services, etc.)
• Ensure operational readiness for Syracuse expansion, including systems, vendors, site setup, and ongoing support
• Serve as a key operational partner in planning for real estate initiatives (e.g., office relocation or acquisition), coordinating logistics and internal planning

Requirements

• 8–12+ years of operations, administration, or organizational leadership experience
• Experience in complex, mission-driven organizations (nonprofit, public sector, education, workforce development, or healthcare preferred)—ideally in a scaling environment
• Strong systems thinker with the ability to move fluidly between strategic planning and detailed execution
• Trusted partner to senior leaders—maintaining a calm, steady, and solutions-oriented presence, and highly collaborative approach
• Proven experience managing growth and organizational complexity, particularly in a multi-site or scaling environment
• Excellent project management, documentation, and follow-through; able to build durable processes others can use.

Benefits

• Health insurance: medical, dental and vision
• Other insurance: life and long-term disability
• 401k matching plan: 50% matching of employee's contribution up to 5% of salary
• 4 weeks of total paid time off (2 weeks for personal use and 2 weeks for vacation)