Medical Receptionist, Bilingual

Role Overview

• You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
• Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
• Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
• Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
• Contact health plans and verifies patient insurance information

Requirements

• High School Diploma or General Education Degree (GED) required
• Healthcare experience and experience with scheduling appointments and EMR and EHR (Electronic Medical/Health Records) databases (medical assistant, medical front office)
• Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
• Experience with Microsoft Outlook (email) and Word
• Excellent oral and written communication skills
• Excellent demonstration of caring, empathy, and compassion
• Bilingual in English and Spanish
• Able to provide 2 monitors at least 22 inch with HDMI and Display ports

Benefits

• health, dental, and vision insurance
• 401(k) plan with company match
• paid time off (PTO) and holidays
• flexible spending accounts (FSAs)
• employee wellness programs
• career development opportunities