Key skills
SaaSProject ManagementCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage relationships with Brazilian operators, with a strong focus on EUDR and ICE CoT readiness.
- Guide operators through their readiness journey: onboarding, training, webinars, data preparation, restructuring, and cleaning.
- Support adoption of Meridia Verify for dataset validation, farm-plot risk classification, and mitigation workflows.
- Coordinate supplier activation, risk assessment, reclassification, and mitigation documentation.
- Visit customers on-site within Brazil when needed to support data verification, workflows, and risk mitigation.
- Ensure timely program delivery, tracking milestones, dataset progress, and operator outcomes.
- Collaborate closely with Customer Success, Sales, Methodology, and ICE CoT teams.
- Maintain aligned documentation, local guidance, and Portuguese translations of key materials.
- Monitor program success metrics: ICE CoT-ready suppliers and volumes (MT)
- Identify process improvements and support the continuous refinement of our operator journey.
- Collect operator feedback and translate it into actionable insights for Meridia’s Customer Success and Product teams.
- Serve as a trusted advisor to local exporters, anticipating needs and providing clear, solution-focused guidance.
Requirements
- 5+ years of experience in coffee and/or cocoa supply chains in Brazil, ideally working with exporters, cooperatives, or certification/compliance programs.
- 5+ years of Project Management, Program Management, Customer Success, or Technical Account Management experience, preferably within SaaS or technology-enabled services.
- Proven ability to manage complex customer programs and drive adoption of digital tools.
- Experience working with field-data workflows, suppliers, or compliance frameworks is highly desirable.
- Experience collaborating with international, cross-functional teams.
- Ability to operate independently and take ownership
- Direct network with leading coffee exporters and operators.
- Affinity with farm-plot geospatial field data, GIS, and spatial compliance analysis.
Benefits
- Flexible work schedule with 1-2 days per week
- São Paulo-based role with limited on-site customer visits
- Clear start date: April 2026